Returns and Shipping Policy

What to expect after your order is placed:

  • Order Confirmation/Receipt Email after submitting the order
  • Economy orders ship within 2-3 business days. Expedited ship the next business day
  • Shipping Confirmation Email with a tracking number once your order ships

We offer FREE standard delivery (UPS Ground) to the contiguous US for purchases of $99.00 or more. Orders under $99.00 are charged a variable rate for shipping. For shipments to Hawaii, and Alaska please call us at 877.627.5401.

Sales tax will never be added to your order.

If you need your items by a specific date, please call us at 877.627.5401 and we will arrange a faster delivery.

Return Policy

Returns

Your satisfaction is our success, so every item we sell comes with our 100% satisfaction guarantee. If you decide that your new or unused item is not going to work out, you have up to 30 days to return your purchase. *You must contact us an obtain a Return Authorization before returning any merchandise* We will set you up for an an exchange if desired or a refund for the full purchase price. Simple.

Exchanges

To exchange your item for something else, it is best to return your item for a full refund and place a new order through our website. That way you get your new item quickly and don't risk it selling out. As always, feel free to give us a call to set up your exchange or if you have any questions.

Important Qualifiers

All items must be returned in their original condition, including the manufacturer's packaging, tags, documentation and any accessories. Packages must be returned to Hillcrest Sports within 30 days of the obtaining your RA number. Buyers are responsible for return shipping and insurance, except in the event of Hillcrest Sports error. We strongly suggest obtaining a tracking number. *We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

Send Return Orders to:

Hillcrest Attn: Returns
2506 SE Burnside
Gresham, OR 97080

 
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